What is Return?
The return of goods from the customer to the seller or the seller to the supplier because the goods purchased are not as desired or damaged.
Returns are divided into two:
Sales Return is the return of goods from the customer to the seller.
Purchase Return is the return of goods from the seller to the supplier.
At Jubelio, sales and purchase returns can be done in two ways: exchanging products or refunds.
You can see the diagram below to make it easier to understand the sales return process.
Online Return
Online returns are the return of goods from the customer in the marketplace because they are not satisfied with the good’s quality. If that happens, then you can see a list of returned goods from all marketplaces through Jubelio.
To do this, enter the Retur Online menu.
In the Online Returns menu, there are several terms that you must understand, such as:
Disetujui: When you agree the product is indeed a return. The stock in the warehouse will again increase according to the agreed amount.
Bukan Retur: You can sort products that are not returned items but are still recorded in the order. The product list on the Barang Retur Tab is every SKUs in each sales order submitted for a return.
Tolak Retur: When you reject the returned product submitted by the buyer.
Return Value Calculation Concept
Once upon a time, a fruit shop had a buyer from the Middle East. Then, the buyer bought five fruits, namely, peach, orange, apple, durian, and papaya.
Then, the seller also received a payment of 100 thousand rupiah. Time passed, and the buyer came back in the afternoon.
It turned out that the papaya he bought had rotted, so the buyer wanted to ask for a refund. Then the seller fulfills the request and gives some money to the buyer.
The seller also kept back the rotten papaya that he had sold. While looking at the papaya skin that began to blacken, he began to calculate the return value of the rotten papaya to complete the sales record for the day.
If the buyer pays 100 thousand for five pieces, after deducting a discount of 10 thousand.
Then the total price without discount is 110 thousand.
Then the unit price of the rotten papaya is 20 thousand rupiah.
To get the value of sales returns also perform calculations.
He entered the normal papaya price, which was 20 thousand rupiah, then the price without a discount was 100 thousand. Last discount of 10 thousand.
Then the return value is 18,000 rupiah. The formula for calculating the return value is as follows:
- Sales return value: The return value that will be recorded in the Sales report
- Returned item value: The value of the item approved at Jubelio for the return process
- Total order value: Value on orders approved in sales channel for return process
- The value of returned goods and the total order is the normal price. Without discounts and other costs.