Gagal Download are orders that have been successfully received but cannot be processed by Jubelio because the ordered products has not been registered with Jubelio.
All products that fail to download will be listed in the Gagal Download Tab in the Pesanan menu.
If there is, one product that is not listed in Jubelio from a sales order will put that order in Gagal Download status. Therefore, you must ensure that all products in the marketplace are already listed in the Katalog menu at Jubelio.