What is an Order Management System (Order Module)?
An Order Management System is the process you do behind the scenes to manage and fulfill buyers’ orders. This system covers everything from sorting incoming orders to shipping them to buyers.
If you previously processed orders manually through the seller center of each marketplace, the flow to process an item would be time-consuming. Not to mention, if you have other sales channels like, social commerce and physical stores.
All incoming orders will pile up, and you won’t be able to see the total quantity. This will allow you to process orders randomly and sporadically. Your business efficiency will decrease, and the consumer buying experience will also harm your reputation in the long run.
In the long term, you will hinder your own business development. Of course, you don’t want that to happen, do you? For that, you need to use an order management system.
Why do you need an Order Management System?
As technology develops and our needs will increase, the transaction numbers also rise exponentially. Therefore, to meet consumer demand and lead the competition, you must use an order management system.
Here are three advantages that will benefit you by using an order management system!
- Process Efficiency and Faster Delivery
All orders from various sales channels owned will be gathered in one dashboard. You don’t need to be confused anymore about which one to process first because it can be sorted by time, order source, courier, Etc. In addition, with a faster order processing time but still, on target, you can send each item faster. Of course, this will positively impact the buyer’s experience.
- Reducing the Risk of Error
You don’t need to be confused anymore to distinguish the status of incoming orders from various channels. Each order will be divided automatically by the status of the payment. So you can start fulfilling orders that are ready and have been paid by the buyer.
An order management system will continually evolve as your business escalates. So, you don’t have to worry about the increasing number of sales channels, and the number of incoming orders will affect your performance.
Those are three advantages that you can have by using order management system.
Next, you will learn about the features, processes, and many other features that would help you run the business.
How to Use the Order Management System
Here you will learn more about the features and how to use the order module. Let’s take a look at what you should do to increase your profits and buyer experience.
- Order Processing at Jubelio
In this section, you’ll learn about orders fulfillment, creating manual orders, and the process flow used to process orders
- Information About Orders
In this section, you will know more about order details at Jubelio. You will understand the status of orders from the marketplace, the process of picking goods, and explanations about barcodes to pre-order orders.
- Failed to Download Marketplace Orders to Jubelio
In this section, you will learn more about why orders fail to enter Jubelio, the effects, and how to overcome them.
- About Returns at Jubelio
In this section, you will learn about the ins and outs of processing returns at Jubelio. Starting from registering to choosing the type of return, whether to refund or exchange the goods (change goods)
- Canceled Orders
In this section you will learn the status of orders canceled by customers.
- Settlement Method
In this section you will find out how to record settlements from the marketplace into Jubelio.
- Consignment Concept in Jubelio
In this section, you will know how consignment works in Jubelio, from managing account balances, adding products and stock to receiving goods, and making payments to the Consignor.
- Shelf Number at Jubelio
In this section, you will find out how to organize orders by shelf number or product storage area, aka cluster picking.
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