Hello, Pebisnis!
For those of you who have a Jubelio Store and are integrated with Jubelio Omnichannel, you can follow the steps below when the order comes from a customer.
Click the Shop Manager menu -> click Orders.
A list of orders will appear. Select the order for which the payment will be processed.
Order details will appear.
If your customer uses manual bank transfer, then when the customer just places an order, the order is on hold.
- On the Jubelio Omnichannel dashboard, you will enter the Pesanan menu in the Menunggu Pembayaran tab with the channel status on hold.
If your customer uses a virtual account, then when the customer just places an order, the order is in pending payment status.
- On the Jubelio Omnichannel dashboard, you will enter the Pesanan menu on the Menunggu Pembayaran tab with the channel status pending payment.
After the customer makes a payment, you can change the order status to Processing (manual bank transfer) or automatically change to Processing (virtual account).
- At this time, the Jubelio Omnichannel dashboard will enter the Siap Proses tab.
On the Jubelio Omnichannel dashboard in the Pesanan menu, you continue the order process to Dalam Proses and you complete the process.
Orders that have been processed will move to the Siap Kirim tab.
Next, you can add the no. receipt manually at the Jubelio Omnichannel and the Jubelio Store.
- In the Jubelio Store, add the receipt number in the Shipment Tracking field. Click Add Tracking Number.
After that, a display like this will appear.
- Fill in Courier Service in the Provider Name section, then fill in the receipt number in the Tracking Number section, enter the link from the courier service, and fill in the delivery date.
- Once done, click Save Tracking.
On the Jubelio Omnichannel dashboard, you print shipping labels by clicking Label Pengiriman.
If the order has arrived at the customer, on the Jubelio Omnichannel dashboard, set Buat Jadi Selesai.
Next, on the Jubelio Store dashboard, you must change the status from Processing to Completed.
Then, you may click Update.